Account Deletion

Effective date: 13 October 2026 · Last updated: 13 October 2026

1. How to request account deletion

Option A — From the OfferSpot app:

1. Open OfferSpot and sign in to the account you want to delete.
2. Open your Profile, Account, or Settings section.
3. If an account deletion option is available, select it and follow the confirmation steps.

Option B — By email:

1. Email support@cmsgroup.in with the subject “OfferSpot Account Deletion Request”.
2. Include the email address or phone number associated with your account and whether you use OfferSpot as a customer or merchant.
3. We may ask for reasonable information to verify that you control the account before processing the request.

Email Account Deletion Request

2. What may be deleted

After your request is verified and processed, we intend to delete or de-identify personal information associated with your account that is not required to be retained. Depending on the features you used, this may include account profile information and account-linked preferences or activity, subject to technical and legal limitations.

If you are a merchant, public offers, campaign records, payment references, moderation records, or other business records may need separate handling. We will assess which records can be deleted, anonymised, or must be retained under applicable law or for legitimate security, accounting, fraud-prevention, or dispute-resolution purposes.

3. Information that may be retained

We may retain limited information for the period required or permitted by law, including records needed for accounting, tax, payment reconciliation, fraud prevention, security, legal claims, or compliance. Where retention is required, we will limit access and use to the relevant purpose where reasonably practicable.

4. What happens after deletion

• You may lose access to your OfferSpot account, saved information, merchant tools, and account-linked features.
• Account deletion does not automatically cancel or reverse a payment, settle a merchant-customer transaction, or resolve an outstanding dispute.
• If you have a pending merchant payment or refund request, include its reference in your email so support can advise on the appropriate process.
• Deleting the app from your device does not itself delete your OfferSpot account.

5. Request processing

We will review the request, verify account ownership where needed, and process it in accordance with applicable law and our operational requirements. If we need more information or cannot delete a particular record because it must be retained, we will explain this where appropriate. We do not promise an exact completion period on this page; contact support if you need an update.

6. Privacy Policy

For more information about the data OfferSpot may process, why it is used, and how it may be retained, read the OfferSpot Privacy Policy.

7. Contact

Creative Management Solutions (CMS)
OfferSpot Support
Email: support@cmsgroup.in
Website: https://cmsgroup.in/

Important: This public page is an instruction page, not a deletion system. Before launch, ensure the app has a working in-app deletion flow where required and that backend processing deletes or de-identifies the appropriate Firebase Authentication account and associated data. Confirm the final process and retention rules before publishing.